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CONTACT2018-05-25T08:24:22+00:00
CALL NOW: 07593 865321

LET’S GET STARTED

We’re here to help answer your questions. Getting your home or business secured can be a worrying experience, our experts are on hand to help inform you of every aspect regarding your security. We take great pride in using our expertise for you and look forward to hearing from you.

COMPLAINTS POLICY

Mark Santi Pick Me Locksmith Ltd

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01283 342 011, or write to us at Pick Me Locksmith Ltd 41 Brookdale Road, Swadlincote, Derbyshire. DE11 7HH or email us at info@www.pickmelocksmith.com

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 2413209.

MARK SANTI   •   MASTER LOCKSMITH

PRIVACY POLICY

Mark Santi Pick Me Locksmith Ltd

customer

1. Introduction

1.1 In this policy, “we”, “us”, “our” refer to Pick Me Locksmith Ltd and “you” and “your” refer to our customers.

1.2 We are committed to protect the private data we receive and store from you and respect your rights under the General Data Protection Regulation.

1.3 This policy applies when we receive your data and we are acting as “data controller” and when we process it and we are acting as “data processor”.

1.4 For more information about us and how you can contact us, please see Section 10.

1.5 Credit: This document was created using a template from the Master Locksmiths Association that is made available to members only.

2. Origin of our data

2.1 We only collect information directly from our customers (you) for schedule and financial purposes, before a job (when the customer gets in contact with us), or at the end of a job, when details such as name and address are requested to create an invoice. 3. Processing your data

3.1 In this section we explain how we use your personal data.

3.2 Your data will be use as correspondence data Pick Me Locksmith Ltd may contact you by e-mailing or calling to give you updates on the service required or to send you a written quote). The legal basis of processing the correspondence data is the legitimate interest to perform a service, requested by you from us.

3.3 Your data will be used as transaction data and it may be used for financial records such as VAT invoices and it will be kept for 6 years. The legal basis of this processing are the “legal obligations” to which Pick Me Locksmith Ltd is subject.

4. Sharing your details

4.1 Pick Me Locksmith Ltd does not share your private data with any other third party.

5. Storing your data

5.1 This section explains how we store your private data and for how long.

5.2 Your private data may be printed and secured in our filing cabinets. The cabinets are placed in the branch locations and are covered by an alarm system. We store our correspondence/schedule data for one year for the legitimate purpose of keeping a record of the job our company attends.

5.3 Your private data may be stored electronically on our servers that are based in the UK. Our computers are protected by password and anti-virus program, and they can only be accessed by our staff members.

6. Deleting your data

6.1 This section explains how we delete/destroy your data once is no longer needed. For more details about the length of time we store your data please see Section 3 (3.3) and 5 (5.2).

6.2 Once your private data is no longer relevant/needed Pick Me Locksmith Ltd will permanently delete the electronic files.

6.3 Once your private data is no longer relevant/needed Pick Me Locksmith Ltd will hire a secure document shredding company, that complies to the GDPR, to destroy the documents.

7. Data breaches

7.1 Pick Me Locksmith Ltd has standard procedures to protect your details against data breaches such as passwords for electronic files, that are periodically changed every 3 months, alarms and secure filing cabinets for physical documents. For more details on how we securely store your documents please see section 5.

7.2 We back-up your data by creating an electronic copy of each document that is securely stored on our server based in the UK, that is protected by password and anti-virus program.

7.3 Pick Me Locksmith Ltd understands the legal requirement to report a data breach to ICO (Information Commissioner’s Office) in maximum 72h hours from the event. We also commit to inform every person that has been affected by the data breach.

8. Amendments

8.1 We may update this policy in order to improve our data management.

8.2 We will notify you of any significant changes to this policy.

9. Your rights (GDPR rights of the natural person)

9.1 This section explains the rights, you have, as a data subject, in relation to your personal information.

9.2 To be informed about how, why and on what basis that information is processed.

9.3 To obtain confirmation that your information is being processed and to obtain access to it and certain other information, by making a subject access request— your request will be answered in maximum 7 days.

9.4 To have data corrected if it is inaccurate or incomplete.

9.5 To have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing (the right to be forgotten).

9.6 To restrict the processing of personal information where the accuracy of the information is contested, or the processing is unlawful (but you do not want the data to be erased), or where the employer no longer needs the personal information, but you require the data to establish, exercise or defend a legal claim.

9.7 To restrict the processing of personal information temporarily where you do not think it is accurate (and the employer is verifying whether it is accurate), or where you have objected to the processing (and the employer is considering whether the organisation’s legitimate grounds override your interests).

9.8 If you wish to exercise any of the rights in paragraphs, please contact the data protection officer on info@pickmelocksmith.com

10. Pick Me Locksmith Ltd details

10.1 We are registered in the UK under registration number 09465848 and our registered office is at
41 Brookdale Road
Swadlincote
Derbyshire
DE11 7HH
10.2 You can contact us:
a) by post to the address of our registered office
b) by e-mail to info@pickmelocksmith.com
c) by telephone 07593865321

MARK SANTI   •   MASTER LOCKSMITH